Found a problem?
Let us know and we will fix it as soon as possible!
Security center
Ensuring the psychological, physical, and informational safety of the users is our primary goal. We are committed to continuously exploring new technologies and approaches to enhance the security of our community members. Below, we outline the practices and rules we employ to ensure a high level of security.
PolicyWhinder is committed to keep your information private.This Privacy Policy explains how we collect, use, share, and protect your data when you use our mobile app (“App”). Please read this policy carefully. By using the app, you agree to the rules outlined below.
1. Information we collect
We may collect the following types of information:
1.1 Personal Information
1.2 Automatically collected Information
When you use the App, we may collect:
• Device Information: Such as device type, operating system, and unique device identifiers.
• Usage Data: Including app interactions, feature access, and error logs.
1.3 Cookies and tracking technologies
We may use cookies and similar technologies to enhance user experience and gather analytics data.
2. How we use your information
The information we collect is used to:
• Ensure the functionality and improvement of the App.
• Customize and enhance the user experience.
• Respond to user inquiries and provide support.
• Send important notifications, updates, and promotional content.
• Comply with legal and regulatory obligations.
3. How we shareyour information
We do not sell your personal information. However, your information may be shared in the following circumstances:
• Third-Party Service Providers: Data may be shared with partners who assist in app operations (e.g., hosting, analytics, customer support).
• Legal Obligations: Information may be disclosed to comply with legal requirements, court orders, or legal processes.
• Business Transfers: In cases of mergers, acquisitions, or sales, your data may be transferred as part of the transaction.
4. Your rights
Depending on applicable data protection laws (e.g., GDPR, UK GDPR, CCPA), you may have the following rights:
• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to legal exceptions.
• Data Portability: Request a copy of your data in a machine-readable format.
• Spam rejection: Decline data processing for marketing or certain other purposes.
• Restriction: Limit the processing of your data under specific conditions.
To exercise your rights, contact us at: support@whinder.org.
5. Data security
We use industry-standard security approaches to protect your data. However, no system is entirely secure, and we cannot guarantee absolute data protection.
6. Data storage period
We retain your data only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.
7. Children’s privacy
The App is not intended for people under the age of 18 (or the minimum age in your jurisdiction). We do not knowingly collect data from children without parental consent.
8. International data transfers
Your data may be transferred, stored, and processed in countries outside the UK, EU, or the USA. In such cases, appropriate safeguards will be in place.
9. Privacy Policy updates
This Privacy Policy may be updated periodically. Changes take effect upon publication, and we will notify you of significant updates via the App or email.
10. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@whinder.org.
Compliance
This Privacy Policy complies with the following regulations:
• UK GDPR and the UK Data Protection Act 2018;
• EU GDPR (General Data Protection Regulation);
• Federal Law of the Russian Federation No. 152-FZ “On Personal Data”.
1. Information we collect
We may collect the following types of information:
1.1 Personal Information
- Provided directly by you:
- • Name
- • Email address
- • Phone number
- • Other identifiable information
1.2 Automatically collected Information
When you use the App, we may collect:
• Device Information: Such as device type, operating system, and unique device identifiers.
• Usage Data: Including app interactions, feature access, and error logs.
1.3 Cookies and tracking technologies
We may use cookies and similar technologies to enhance user experience and gather analytics data.
2. How we use your information
The information we collect is used to:
• Ensure the functionality and improvement of the App.
• Customize and enhance the user experience.
• Respond to user inquiries and provide support.
• Send important notifications, updates, and promotional content.
• Comply with legal and regulatory obligations.
3. How we shareyour information
We do not sell your personal information. However, your information may be shared in the following circumstances:
• Third-Party Service Providers: Data may be shared with partners who assist in app operations (e.g., hosting, analytics, customer support).
• Legal Obligations: Information may be disclosed to comply with legal requirements, court orders, or legal processes.
• Business Transfers: In cases of mergers, acquisitions, or sales, your data may be transferred as part of the transaction.
4. Your rights
Depending on applicable data protection laws (e.g., GDPR, UK GDPR, CCPA), you may have the following rights:
• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to legal exceptions.
• Data Portability: Request a copy of your data in a machine-readable format.
• Spam rejection: Decline data processing for marketing or certain other purposes.
• Restriction: Limit the processing of your data under specific conditions.
To exercise your rights, contact us at: support@whinder.org.
5. Data security
We use industry-standard security approaches to protect your data. However, no system is entirely secure, and we cannot guarantee absolute data protection.
6. Data storage period
We retain your data only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.
7. Children’s privacy
The App is not intended for people under the age of 18 (or the minimum age in your jurisdiction). We do not knowingly collect data from children without parental consent.
8. International data transfers
Your data may be transferred, stored, and processed in countries outside the UK, EU, or the USA. In such cases, appropriate safeguards will be in place.
9. Privacy Policy updates
This Privacy Policy may be updated periodically. Changes take effect upon publication, and we will notify you of significant updates via the App or email.
10. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@whinder.org.
Compliance
This Privacy Policy complies with the following regulations:
• UK GDPR and the UK Data Protection Act 2018;
• EU GDPR (General Data Protection Regulation);
• Federal Law of the Russian Federation No. 152-FZ “On Personal Data”.
All user complaints are manually reviewed. Based on the complaint, we reserve the right to take actions such as blocking accounts, reducing shadow ratings, contacting law enforcement, or other methods in accordance with applicable laws.
To promote safe practices, we provide users with our Safe Dating Guidelines, available on our website. Within the app, an education section features articles from psychologists with practical advice for maintaining psychological and mental well-being. We also encourage users to take the Beck Depression Inventory test, accessible in the app, which can help identify signs of depression and serve as a prompt to seek professional help.
Whinder reserves the right to terminate your account without refunding any purchases if you misuse the App or if your behavior is unacceptable, illegal, or in violation of the Community Guidelines.
